Faqs

General 

Is MedNear a pharmacy?

No, MedNear helps you connect to the partnered pharmacy that can fulfill your order. We partner with verified pharmacies, which work with registered pharmacists.

So, how will I get my medicines?

The prescription that you provide to us is validated by a team of pharmacists and is then passed on to a pharmacy in your vicinity. The sale of medicines can only be done by a licensed pharmacy under the supervision of a pharmacist.

How does my prescription get validated?

We check if a registered medical practitioner has generated the prescription. We then look at the date of visit and duration of medication, to check if the prescription has expired. We also check if the quantity of medicines ordered matches with the prescription.

If I upload a prescription, will my order be confirmed immediately?

No. After we validate the prescription, our vendor will then confirm the stock availability. We will send you a SMS, email and Push Notification, if we are unable to fulfill some medicines. As a lead generation platform, we only connect you to the pharmacy - which after due verification of credentials and your prescription - may confirm your order. Please read the terms and conditions of the App and website.

Will I need the original prescription at time of delivery?

Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel comes to visit you.

Why do the prices of medicine vary?

Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.

Why are there multiple pages for the same medicine?

The same medicine often comes in different strengths, usually indicated by salt weight. Further they come in different packs, aimed at frequency of usage. Please check for the correct version of the medicine specified by your doctor.

Where does MedNear obtain the information?

We have many qualified pharmacists onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & conditions to understand your responsibilities and liabilities.

How can I report an error in the medicine information page?

You can click on the "Report error" link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.

What is a generic substitute?

Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufactures using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.

Can I just buy another medicine listed as substitute?

Yes, you can buy other substitutes if you prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salt names on your prescription instead of a specific brand name.

Where can I check my order status?

You will receive regular SMS,Emails and Push notification about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.

What is your cancellation policy?

You can cancel your order till we ship it. Orders once shipped cannot be cancelled.

What is your return policy?

We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

Can I also order through E-mails?

Yes. You can send the list of medicines, your full address, contact number and valid prescription to order@mednear.com. We will then process the order and send you a confirmation

How can I pursue partnerships & business development opportunities with mednear?

Please contact us at support@mednear.com. Ensure that your subject line is 'Business Development' for faster reverts.

How do I know the medicines delivered are authentic?

The product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.

What is MN Cash?

MN Cash/Cashback shall mean the credit of points calculated based on purchases made through the MedNear App or Web. Such points, called MN Cash, when credited shall be visible on the MedNear in a user's 'MN Cash' section.The following terms and conditions apply to the eligibility,
1. receipt and redemption of MN Cash/Cashback offered as bonus points in a user's 'MN Cash' account.
2. A user shall be entitled to receive MN Cash on a specific purchase/order as indicated at the time of checkout on the MedNear App or Web.
3. MN Cash entitlement is determined based on the contents purchased and sale price paid for each order.
4. MN Cash is a complimentary credit which is given by Mednear.
5. Customer can use 30% of the MN cash of total value of prescription medicines.
6. Customer can't top-up their MN cash by bank account/Credit Card or any other Wallet. MN cash will get update based on their purchase cashback or referral.
7. Mednear will have all rights to modify the usage limit/validity of the credit without any prior notice, if required.
8. Mednear Cash valid up to 30 days only. Mednear cash validity will may be extended when new cashback credited on your wallet up to 30 days from credited date

We currently deliver medicines in 26000+ areas in India. We service orders 7 days a week. In case of any delay, our agent will inform you on a priority basis.
You can contact us on: +91 7871133344 ( Open 10 AM - 7 PM, Monday - Saturday.)